FAQ

 

What kind of products do you sell?

Oh, we’re all about keeping you and your furry friends fit and fabulous! From snazzy Giro MIPS helmets that scream “safety first” to eco-chic Fjallraven Re-Kånken backpacks made from recycled materials, we’ve got everything you need for your next adventure (and your pup’s too, of course!).

How do I know what size helmet to get?

Great question! You don’t want a helmet that’s too big (or too small) – that’s like wearing a tutu to a wrestling match! Check out our sizing guide on the product page, and measure that noggin of yours to find the perfect fit. Your head will thank you later!

Are your products really eco-friendly?

You bet your bottom dollar they are! We’re all about saving the planet while looking fabulous. Our Fjallraven Re-Kånken backpacks are made from recycled materials, so you can strut your stuff and save the Earth at the same time. Talk about a win-win!

What’s your return policy?

Ah, the age-old question! If you’re not head over heels in love with your purchase (and we totally get it, sometimes love is complicated), just reach out to us within a reasonable time frame, and we’ll help you out. We want you to be as happy as a pup with a new chew toy!

How long does shipping take?

Shipping times can be as unpredictable as a cat on a hot tin roof! Typically, you can expect your goodies to arrive within a week or two, depending on where you are. But don’t worry, we’ll keep you updated faster than a squirrel on a caffeine rush!

Do you offer international shipping?

Absolutely! We love spreading the joy of adventure across borders. Just keep in mind that international shipping might take a little longer, and you might have to deal with some customs shenanigans. But hey, good things come to those who wait, right?

Can I track my order?

You sure can! Once your order is on its way, we’ll send you a tracking number faster than you can say “fetch!” Just sit back, relax, and watch your package make its way to you like a loyal pup returning from a game of fetch.

Do you have a loyalty program?

Oh, you bet your sweet bippy we do! We love our customers more than a dog loves belly rubs. Sign up for our loyalty program to earn points with every purchase, and redeem them for discounts and goodies. It’s like a treasure hunt, but with more shopping and fewer pirates!